Privacy Policy

1. Introduction

BuyDSTV ("we", "us", "our") operates the website buydstv.com.ng. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase products and services from us, in compliance with the Nigeria Data Protection Regulation (NDPR) 2019 and the Nigeria Data Protection Act (NDPA) 2023.

2. Information We Collect

We collect the following personal information when you use our services:

• Account Information: Full name, email address, phone number, and delivery address when you register.
• Payment Information: Payment details are processed securely by Paystack. We do not store your card details on our servers.
• Order Information: Products purchased, order references, amounts, and delivery details.
• Technical Data: IP address, browser type, and usage data collected automatically when you browse our site.

3. How We Use Your Information

We use your personal data for the following purposes:

• To create and manage your account.
• To process and fulfill your orders, including delivery.
• To process payments securely through our payment partner (Paystack).
• To send transactional emails (registration confirmation, order confirmation, password resets).
• To communicate with you about your orders or account.
• To improve our website and services.
• To prevent fraud and ensure security.

4. Legal Basis for Processing

We process your personal data based on: (a) your consent provided at registration; (b) the necessity to perform our contract with you (order fulfillment); (c) our legitimate business interests; and (d) compliance with legal obligations under Nigerian law.

5. Payment Processing

All payments are processed by Paystack, a PCI-DSS compliant payment processor licensed by the Central Bank of Nigeria. Your card details are encrypted and handled directly by Paystack — we never have access to your full card number or CVV.

6. Data Sharing

We may share your information with:

• Payment Processor: Paystack, for processing your payments.
• Delivery Partners: To fulfill and deliver your orders.
• Law Enforcement: When required by Nigerian law or regulation.

We do not sell your personal data to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encrypted connections (HTTPS/TLS), secure password hashing, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Order records are retained for a minimum of 6 years for accounting and legal purposes, in accordance with Nigerian commercial law.

9. Your Rights (NDPR)

Under the Nigeria Data Protection Regulation, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data (subject to legal obligations).
• Object to or restrict certain processing of your data.
• Withdraw consent at any time.
• Lodge a complaint with the National Information Technology Development Agency (NITDA).

To exercise any of these rights, contact us at support@buydstv.com.ng.

10. Cookies

We use essential cookies to maintain your session and authentication state. These are necessary for the website to function properly. We do not use tracking or advertising cookies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: